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<SHIMA HelpCenter> Opens!

Overview of renewal

Thank you for using Users' site and FAQ site.
The FAQ site you are currently using has been renewed as <SHIMA HelpCenter>, an integrated support site for SHIMA SEIKI product users to make it even easier to use.

SHIMA HelpCenter makes it convenient

Open on July 25, 2023!

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SHIMA HelpCenter is a customer support site that integrates Help, FAQs, manuals, and glossaries for SHIMA SEIKI products into one location. The cross-content keyword search and video explanations provide easy-to-understand explanations of various product functions, leading to smart solutions to questions and problems you may encounter during use.

What you can do with SHIMA HelpCenter
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Help functions are centralized and search capabilities are improved!

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Online access to constantly updated information!

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Improve understanding visually with video content.

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Easy access to required information with improved user interface!

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Easy understanding of technical terms with pop ups!

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Compatible with smartphones and other mobile devices!

*The current FAQ site will be moved to SHIMA HelpCenter, and FAQ site is scheduled to be discontinued in February 2024. Please use SHIMA HelpCenter from now on.
*Please note that the webpages that users can view vary depending on users' access authority.
To use SHIMA HelpCenter, you will need to register an account with <SHIMA SEIKI Online Services> (hereinafter called SHIMA online)  site.
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What is SHIMA SEIKI Online Services?

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SHIMA SEIKI Online Services (SHIMA online) is a platform for various web services provided by SHIMA SEIKI. Each service can be used individually, or in combination to improve operational efficiency and enable you to create attractive and sustainable products. 
By registering for a SHIMA online account you will be able to use SHIMA Datamall, another online service, together with SHIMA HelpCenter using the same ID.

Please use SHIMA Datamall

The sample Search function on the Users' site was closed on May 16, 2023, and now is available on the "Knit Item Data" page in SHIMA Datamall. Furthermore, you can also search, browse, and purchase various useful digital data of fashion items for planning, production and sales in addition to knit items.
Please register with SHIMA online and take advantage of SHIMA Datamall.

What is SHIMA Datamall?

SHIMA Datamall is a digital content web service that allows users to search and browse digital data comprising over 8,000 items, free of charge.
Users of SHIMA SEIKI products can also purchase data of knit items, knit designs and 3D model patterns.

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*Only SHIMA SEIKI product users can purchase data. The data available for purchase depends on the SHIMA SEIKI product(s) you are using.